Refund policy

Thank you for shopping at Tearstones.

Due to the high value of fine jewelry, hygiene standards, and the uniqueness of natural gemstones, all sales are final. We do not accept returns, exchanges, or refunds for any reason.

Please review the following terms before placing your order:

We do not accept returns or exchanges based on personal preferences, change of mind, incorrect size selection, or variations in natural stone colors/textures. Please check our size guides carefully before purchasing.

We specialize in natural stones (such as Topaz, Quartz, etc.) and sterling silver. Natural gemstones naturally feature unique inclusions, textures, and slight color differences. These are proofs of natural authenticity, not quality defects, and cannot be used as a reason for a return or refund.

We thoroughly inspect and securely pack every piece of jewelry before shipping. In the rare event that your item arrives damaged during transit or we sent the wrong item, you must report it to us within 48 hours of delivery.

To file a claim, please email support@tearstones.com with:

Once verified, we will arrange a replacement or repair. Unapproved returns will be rejected.