One Year Jewelry Limited Warranty
Effective date: October 17, 2026
Who provides this warranty
QCODE LLC, operating as Tear Stones, provides this limited warranty for jewelry purchased from Tear Stones. It covers the original purchaser and a recipient who received the jewelry as a gift, with proof of the original purchase.
The warranty lasts for one year from the original delivery date. It applies to jewelry, not separately purchased loose diamonds or loose gemstones. It is provided without an additional warranty charge.
Covered services
During the warranty period, we provide:
- Gemstone inspection and tightening where required because of a craftsmanship issue.
- Repair of prong tips where required because of a craftsmanship issue.
- Assessment and repair of other covered defects in materials or workmanship.
Parts and labor for approved covered work are provided without charge. If a covered manufacturing defect cannot reasonably be repaired, we will offer an appropriate replacement or refund, subject to your rights under applicable law. We will explain the proposed remedy before carrying it out.
Exclusions
This limited service warranty does not cover loss of or damage to the main stone, loss or theft of the jewelry, or damage caused by accidents, misuse, carelessness or extreme wear. Routine cosmetic changes such as superficial scratches and tarnishing are not covered repair services in themselves.
These exclusions do not remove remedies where a manufacturing defect or a failure to supply the agreed product gives you rights under our refund policy or applicable law. In particular, the main-stone exclusion does not remove remedies for loss or damage caused by a proven defect in materials or workmanship, including a defective setting.
Third-party service does not automatically void this warranty. We may exclude damage that we can demonstrate was caused by a third-party repair or alteration, but not an unrelated covered defect.
How to request service
- Email support@tearstones.com with your order number or other proof of purchase, the delivery date and a description of the issue. Include clear photographs or video where available.
- We will assess the information and explain the proposed inspection or service. We may need to inspect the jewelry before confirming coverage.
- If a return is needed, we will provide the service address, packing requirements and shipping arrangements. Do not send jewelry to our business address without instructions.
- We will confirm coverage, the proposed remedy and the expected service time. Any work outside the warranty will be quoted and requires your agreement.
For a confirmed covered manufacturing defect, incorrect item or damage on arrival, we cover necessary, authorized shipping to return the item for inspection or service, send the repaired original item back to you, or deliver a replacement, as applicable. Covered parts and labor remain free. Any service outside this warranty requires a separate quotation and your agreement before paid work proceeds.
Contact us promptly after discovering a problem. A request made within the warranty period remains assessable if the agreed return or repair takes place later. We will not use an inspection delay to defeat a timely claim.
Your rights
Personal-reason return conditions and cancellation rules do not prevent a valid warranty claim. We will not deny an otherwise valid warranty claim solely because you raised a payment dispute in good faith. This limited warranty supplements, and does not replace, rights concerning a defective or incorrectly supplied item. We do not disclaim implied warranties or restrict rights that cannot legally be excluded.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. You may request a written copy of this warranty free of charge using the email or business mailing address below.
Warranty contact: support@tearstones.com
Warrantor: QCODE LLC, operating as Tear Stones
Business mailing address: 30 N Gould St, Sheridan WY 82801, United States
This mailing address is not a return authorization or an instruction to send jewelry.